fastshift
Log inOpen account

Terms & Conditions

Last updated: 22 July 2026 · Fast Shift Limited (C 91591)

1. Introduction

These terms of use (the "Terms") constitute a legally binding agreement between you ("you" or "your") and Fast Shift Limited ("Fast Shift", "we", "our" or "us"). The Terms govern your use of the Fast Shift Services made available to you on or through the Platform or otherwise.

Fast Shift Limited is a limited liability company, registered with the Malta Business Registry, having company registration number C 91591 with our registered offices at Luxe Pavilion 2ND Level Diamonds International Building Vjal Portomaso San Giljan STJ 4010 Malta. We are regulated and authorised as an Electronic Money Institution (EMI) by the Malta Financial Services Authority (MFSA).

Please note that Fast Shift is not a bank and does not offer deposit accounts. All funds received are issued in exchange for electronic money and safeguarded in accordance with the Financial Institutions Act (Chapter 376 of the Laws of Malta), the Payment Services Regulations, applicable European Union legislation, and other Applicable Law.

Fast Shift Services may be provided by Fast Shift or, if specified in these Terms, any Product Terms or any additional terms, by any Fast Shift Affiliate.

By clicking "I Accept" and registering to open a Fast Shift Account you are entering into a legally binding agreement with us. These Terms will govern your use of the Fast Shift Services and tell you who we are, how we will provide the Fast Shift Services to you, how these Terms may be changed or terminated, what to do if there is a problem, along with other important information.

2. Definitions and interpretation

2.1. Definitions

In these Terms, except where the context requires otherwise, the following terms shall have the following meanings:

"Account History" means the record of transactions and other activity available through your Fast Shift Account.

"Applicable Law" means all relevant or applicable statutes, laws (including rules of common law), principles of equity, rules, regulations, regulatory principles and requirements, notices, orders, writs, injunctions, judgements, bye-laws, rulings, directives, proclamations, circulars, mandatory codes of conduct, guidelines, practice notes and interpretations (whether of a governmental body, regulatory or other authority, or self-regulatory organisation of which Fast Shift is a member), that are applicable to the provision, receipt or use of the Fast Shift Services, or any other products or deliverables provided, used or received in connection with the Fast Shift Services, these Terms.

"Fast Shift Account" means an individual, joint or corporate electronic money account issued by Fast Shift Limited. It allows users to hold electronic money, redeem electronic money, send and receive payments, and access a range of payment services. All funds are safeguarded in accordance with Applicable Law.

"Fast Shift Affiliates" means Fast Shift, its affiliates, related body corporates, direct or indirect parent entity or subsidiary entity, or entity under common control, and each of their respective officers, directors, employees, agents, licensors, and contractors.

"Fast Shift Services" means or "Services" means the electronic money and associated digital financial services provided by Fast Shift Limited via its licensed EMI platform. These services include, but are not limited to: the issuance and management of electronic money accounts for individual and business users; the provision of multi-currency e-money wallets; allocation of virtual or dedicated IBANs to facilitate the sending and receiving of payments; domestic and international transfers including SEPA, SWIFT, and Target Payments; real-time and scheduled foreign exchange (FX) transactions; debit card issuance (physical and virtual); card payments, including point-of-sale (POS) and card-not-present (CNP) transactions; peer-to-peer transfers; standing orders and recurring payments; transaction tracking, downloadable account statements, and expense analytics; business banking features including payroll uploads and maker-checker workflows; notifications and alerts; and customer service functions such as dispute resolution and multi-channel support.

"Business Day" means all days excluding Saturday, Sundays, and any public holiday in accordance with the Applicable Law.

"Created IP" means any Intellectual Property Rights created by you pursuant to these Terms, including the User Materials, but excluding any other User IP.

"Dispute" means any complaint, dispute, claim, controversy or difference arising out of, relating to or having any connection with the Terms, including any dispute as to their existence, validity, subject matter, interpretation, performance, breach, negotiation, termination, enforceability or the consequences of their nullity, and any dispute relating to any non-contractual obligations arising out of or in connection with them.

"Force Majeure Events" means:

  1. any fire, strike, riot, civil unrest, terrorist act, war, or industrial action;
  2. any natural disaster such as floods, tornadoes, earthquakes, and hurricanes;
  3. any epidemic, pandemic, or public health emergency of national or international concern;
  4. any act or regulation made by a government, supra-national body, or authority that we believe stops us from providing the Fast Shift Services on the Platform;
  5. the suspension or closure of any Fast Shift Affiliate;
  6. the nationalisation of any Fast Shift Affiliate;
  7. technical failures in transmission, communication, or computer facilities including power failures and electronic or equipment failures;
  8. the failure of any supplier, intermediate broker, agent, principal custodian, sub-custodian, dealer, exchange, issuer, clearing house, or regulatory organisation to perform its obligations to us;
  9. liquidity providers not providing, or being unable to provide, liquidity to us;
  10. any labour or trade disputes, strikes, industrial actions, or lockouts (other than in each case by Fast Shift or the Fast Shift Affiliates); and/or
  11. any other event which significantly disrupts the market or our ability to provide the Services.

"Instruction" means any instruction, request, order or communication submitted through your Fast Shift Account or by another method accepted by us.

"MFSA" means the Malta Financial Services Authority.

"Intellectual Property Rights" means (a) copyright, patents, database rights and rights in trademarks, designs, know-how and confidential information (whether registered or unregistered); (b) applications for registration, and rights to apply for registration, of any of the foregoing rights; and (c) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world.

"Permitted User" means any person authorised by you and accepted by us to access or operate your Fast Shift Account on your behalf.

"Fee Schedule" means the schedule of fees, charges and applicable exchange rate methodology published by Fast Shift from time to time (including via the Platform), as may be updated in accordance with these Terms.

"Product Terms" means any additional product-specific or service-specific terms and conditions applicable to particular Fast Shift Services (including card terms), as made available to you and updated from time to time.

"Transaction" means any payment transaction, transfer, deposit, withdrawal, card transaction, FX transaction or other movement of funds or electronic money initiated on or through your Fast Shift Account.

"Regulations" means all the relevant applicable Maltese and European laws applicable to the Fast Shift Services and any guidelines, rulebooks or any other material issued by the MFSA or any other authority in relation to the Fast Shift Services.

"Trade Marks" means the Intellectual Property Rights in the trade marks, service marks and logos used and displayed on or through the Platform, the Sites and/or the Fast Shift Services.

"User IP" means the Intellectual Property Rights owned by or licensed to you as at the date of these Terms and any other Intellectual Property Rights owned or acquired by or licensed to you after the date of these Terms.

"User Materials" means the Intellectual Property Rights in any reviews, posts, information, data, and comments you or other users provide to us on the Platform, through use of the Fast Shift Services, or otherwise.

"Website" means or "Platform" means the website located fastshift.com.

2.2. Interpretation

In these Terms:

  1. clause headings and numbering are for convenience only and do not affect the meaning, priority or interpretation of any clause or sub-clause of these Terms;
  2. the words "include" or "including" shall mean including without limitation and include without limitation respectively;
  3. any undertaking to do or not do a thing shall be deemed to include an undertaking not to permit or suffer the doing of that act or thing;
  4. words importing the Fast Shift include the plural and vice versa and words importing a gender include any gender;
  5. any reference to a document is to that document as amended, varied or novated from time to time otherwise than in breach of these Terms or that document.

3. Eligibility

3.1. By registering to use a Fast Shift Account, you represent and warrant that:

  1. as an individual, you are at least 18 or are of legal age to form a binding contract under applicable laws;
  2. as an individual, legal person, or other organization, you have full legal capacity and sufficient authorizations to enter into these Terms;
  3. you have not been previously suspended or removed from using Fast Shift Services including in the situations referred to in Section 11 and in Section 16;
  4. you do not currently have a Fast Shift Account;
  5. If you act as an employee or agent of a legal entity, and enter into these Terms on their behalf, you represent and warrant that you have all the necessary rights and authorizations to bind such legal entity;
  6. your use of Fast Shift Services will not violate any and all laws and regulations applicable to you, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.

3.2. Please note that some products and services may not be available in certain jurisdictions or regions or to certain users. Fast Shift reserves the right to change, modify or impose additional restrictions subject to our legal, regulatory and internal risk management obligations at any time, in accordance with Section 11.

4. Fast Shift Services

4.1. You acknowledge and agree that certain Fast Shift Services may be supported or operated, in whole or in part, by Fast Shift Affiliates or duly authorised third-party service providers, including regulated financial institutions, payment processors, and identity verification service providers.

4.2. Funds received by Fast Shift in exchange for electronic money are safeguarded in accordance with Applicable Law. Safeguarded funds are kept separate from Fast Shift's own funds and are not treated as deposits. In the event of Fast Shift's insolvency, safeguarded funds are intended to be protected for the benefit of customers, subject to Applicable Law.

4.3. As part of the onboarding and compliance process, Fast Shift may collect and process personal information such as your name, surname, date of birth, address, nationality, and other details as shown on official identification documents (e.g., ID cards, passports) to fulfil Know Your Customer (KYC), Anti-Money Laundering and Counter-Terrorist Financing ("AML/CFT"), and other legal obligations.

4.4. Users are responsible for keeping their personal information up to date. In the event of a change (e.g., address or legal name), you are required to notify Fast Shift and provide the necessary supporting documentation. Your access to certain services may be restricted until the updated information is verified and accepted by us.

4.5. You may request redemption of the electronic money balance held in your Fast Shift Account at any time. Redemption will be made at par value (i.e., the monetary value of the electronic money held). Redemption is free of charge, except that Fast Shift may charge a fee proportionate to and commensurate with the actual costs incurred by Fast Shift where: (a) redemption is requested before termination of these Terms; (b) you terminate these Terms before the expiry of a minimum term (if any) specified in the Product Terms; or (c) redemption is requested more than one year after the date of termination of these Terms. Any such fee will be disclosed in the Fee Schedule. This clause is without prejudice to any more favourable redemption right available to you under Applicable Law.

4.6. You acknowledge that Fast Shift is required to comply with applicable financial sanctions regimes, including those imposed by the United Nations, the European Union, and other competent authorities with jurisdiction over Fast Shift. Fast Shift may block, freeze, delay, or refuse to execute any Instruction or Transaction, and may restrict or terminate access to the Fast Shift Services, where Fast Shift reasonably considers this necessary to comply with such sanctions regimes, without liability to you for any resulting loss, to the extent permitted by Applicable Law.

5. Accessing and using the Fast Shift Services

5.1. To access Fast Shift Services, you must have the necessary equipment (such as a computer and smartphone), and reliable internet access. Fast Shift Services can be accessed directly using the Platform or by such other mode of access (including APIs) as we may prescribe. The use of the Platform and other access methods may be subject to such additional terms as we communicate to you.

5.2. We reserve the right to refuse any application to use the Fast Shift Services. While we are not obligated to disclose the specific reason for our decision, we will seek to provide a brief justification where appropriate, in the interest of fairness and transparency. Applications may be refused in circumstances including, but not limited to, failure to meet our eligibility criteria, provision of incomplete or misleading information, risk considerations (e.g. related to anti-money laundering, fraud, or sanctions), or where doing so would contravene legal or regulatory obligations. Applicants who believe their application was unfairly declined may contact us to request a review, although the final decision remains subject to our legal, regulatory and internal risk management obligations.

5.3. By using the Fast Shift Services you agree that you will use the Fast Shift Services only for yourself, and not on behalf of any third party. Accordingly, you must ensure that Fast Shift Services will not be used by any person other than yourself in accordance with these Terms.

5.4. You are fully responsible for all activity that occurs through your Fast Shift Account and your use of the Fast Shift Services.

5.5. Where a Fast Shift Account is held jointly, each Permitted User on that Account may individually give Instructions and operate the Account, and Fast Shift may act on the Instructions of any one Permitted User, unless you have notified Fast Shift in writing that Instructions require the authorisation of more than one Permitted User. Each joint Account holder is jointly and severally liable for all obligations arising in connection with the Account, including any amounts owed to Fast Shift.

6. Transactions

6.1. You may enter into transactions directly with us, or with other users where such functionality is available through our Services. However, we do not represent or warrant that any transaction will be completed successfully or within a specific timeframe, except where execution times or other obligations are prescribed by Applicable Law.

6.2. You are solely responsible for the control and use of your Fast Shift Account. Accordingly, we will assume that any Instruction sent from your Fast Shift Account has been authorised by you or a Permitted User unless you notify us otherwise. It is your responsibility to regularly monitor your Account History and to promptly notify us of any unauthorised or suspicious activity.

If you detect or suspect any unauthorised access, transactions, or Instructions you must notify us without delay by contacting our Customer Support team via our service request tab on the Platform. Upon receiving your notification, we may take immediate steps to block or suspend your Account, or restrict access, to prevent further unauthorised use. As part of the investigation, we may require you to provide additional information in writing, including (but not limited to) details of the suspected unauthorised transaction, dates, times, and relevant account details.

We are not liable for any loss or claim resulting from a Transaction carried out based on an unauthorised Instruction to the extent permitted by Applicable Law. Nothing in this clause limits any rights or protections available to you under Applicable Law in respect of unauthorised or incorrectly executed payment transactions.

You must notify Fast Shift of any unauthorised or incorrectly executed Transaction without undue delay, and in any event no later than thirteen (13) months after the debit date, or such other period as may be required by Applicable Law, failing which you may lose the right to a correction or refund. Subject to Applicable Law, and except where you have acted fraudulently or with gross negligence (including failing to keep your login credentials and security codes safe in accordance with Section 8), your liability for losses arising from an unauthorised Transaction occurring before notification to Fast Shift is limited to the maximum amount permitted under Applicable Law. Where required by Applicable Law, Fast Shift will refund the amount of an unauthorised Transaction, and where applicable restore your Fast Shift Account to the state it would have been in had the unauthorised Transaction not taken place.

6.3. To facilitate compliance with global standards for data retention, you agree that we retain records of all transaction data for the lifetime of your Fast Shift Account and for an additional period of five (5) years following its closure, or such other period as may be required by Applicable Law. Please refer to our Privacy Policy for further information on how we collect, retain and use data relating to the use and performance of our Platform and the Fast Shift Services.

6.4. Transactions executed on the Fast Shift Platform are final once completed. No reversal or refund shall be permitted unless required by Applicable Law, due to a proven technical error on our part, or otherwise permitted by us in accordance with the applicable payment scheme rules. You acknowledge that errors resulting from incorrect beneficiary details provided by you or unauthorised use of your Fast Shift Account are your responsibility. Fast Shift shall not be liable for any losses resulting from such errors except to the extent that Fast Shift is responsible under Applicable Law. Nothing in this clause limits any right you may have under Applicable Law in relation to unauthorised, incorrectly executed, non-executed or defectively executed payment transactions, or any statutory refund right.

6.5. Fees, charges, and (where applicable) the exchange rate or reference rate and any markup applied to foreign exchange (FX) transactions are set out in the Fee Schedule, which is available on the Platform and forms part of these Terms. Fast Shift will disclose the applicable exchange rate, or the reference rate and method used to calculate it, before you confirm an FX Transaction. Changes to the Fee Schedule will be made in accordance with Section 10 (Changes to these Terms).

6.6. Fast Shift will execute payment Transactions within the maximum execution timeframes prescribed by Applicable Law for the relevant payment method (for example, SEPA credit transfers). Where no such timeframe is prescribed by Applicable Law, Fast Shift will use reasonable endeavours to execute Transactions promptly. Estimated execution times for SWIFT and other cross-border transfers may vary depending on intermediary banks and are provided for guidance only.

7. Contact Information

7.1. For more information on Fast Shift, you may refer to the information found on our Website. If you have questions, feedback or complaints you can contact us via our Customer Support team at support@fastshift.com. These Terms may specify contact details for particular notices. You must use the contact details specified for the relevant notice.

7.2. We will contact you using the details you provide to us. This may include contacting you via the Platform or by email, SMS or telephone. It is important that you ensure that your contact details are correct and up to date. If your contact details change, you must let us know immediately. If you do not, we will not be responsible if you do not receive information, notices or other important information from us, except where Applicable Law provides otherwise.

7.3. We may provide an interactive online chat service ("Chat Service") for use with any Fast Shift Services. By using the Chat Service, you may interact with automated systems, including bots and chatbots, where this is clearly disclosed to you in accordance with Applicable Law. Information provided through the Chat Service does not constitute a legal agreement, representation, or warranty regarding Fast Shift Services, processes, decisions, or response times, unless expressly confirmed by us in writing through an authorised channel.

Personal information shared via the Chat Service is governed by our Privacy Policy.

You must not use the Chat Service to send abusive, defamatory, dishonest, or obscene messages, or to disseminate false information, in violation of applicable laws. Such violations may result in termination of the chat session and restrictions on your access to Fast Shift Services.

8. Security

You are responsible for taking appropriate measures to protect your hardware and data from viruses and malicious software, and other security threats. Except as provided by Applicable Law, you are solely responsible for backing up and maintaining duplicate copies of any information you store or transfer through the Fast Shift Services. We are not responsible for any claim or losses resulting from your failure to comply with this clause except to the extent that the loss results from our breach of these Terms, negligence or failure to comply with Applicable Law. You must take reasonable steps to keep your login credentials, authentication devices, security codes and other personalised security credentials safe and confidential. You must notify us without delay if you believe that any such credentials have been lost, stolen, compromised or used without your authority.

Where required by Applicable Law, Fast Shift applies strong customer authentication (SCA) when you access your Fast Shift Account online, initiate an electronic payment Transaction, or carry out any action through a remote channel which may imply a risk of payment fraud or other abuse. SCA involves authentication using two or more independent elements from the categories of knowledge (something only you know), possession (something only you possess), and inherence (something you are). Limited exemptions from SCA may apply in the circumstances permitted by Applicable Law.

9. Privacy

9.1. Our collection and use of personal information in connection with these Terms, the Fast Shift Services, the Platform and any Site is described in our Privacy Policy (as updated from time to time). By using the Fast Shift Services, you confirm that you have read and understood our Privacy Policy.

9.3. We may record or retain communications with you, including communications conducted electronically, by telephone, in person, or through any other means, where lawful and reasonably necessary in connection with these Terms, the provision of the Fast Shift Services, security, quality assurance, dispute resolution, or our legal and regulatory obligations. These recordings or records may be retained and used as evidence of communications between you and us, subject to Applicable Law and our Privacy Policy. Where telephone calls are recorded, we will provide any notice required by Applicable Law. A warning tone may not be provided during the call.

10. Changes to these Terms

10.1. We can make changes to these Terms and any terms and conditions incorporated by reference, including any Product Terms, in accordance with this clause and Applicable Law.

We will provide you with notice of any proposed change within the period required by Applicable Law. This notice will include a brief explanation of the proposed change and, where applicable, instructions for rejecting the change or terminating these Terms before the change takes effect. You may reject the proposed change and terminate these Terms without charge before the date on which the change is due to take effect.

However, there may be situations where we need to make changes without prior notice. This may include, but is not limited to, the following circumstances:

  1. where we are making the change as a result of legal and/or regulatory changes that Fast Shift has no control over;
  2. the changes being made are in your interest;
  3. the changes are to make these Terms clearer to you without changing the substance of your rights or obligations; and/or
  4. there is any other valid reason which means there is no time to give you notice to the extent permitted by Applicable Law.

Changes to interest rates or exchange rates may take effect immediately and without prior notice only where this is permitted by Applicable Law and the method for calculating the applicable rate has been agreed with you. For the avoidance of doubt, no interest is payable on e-money balances. Where we are unable to give you advance notice, we will let you know of the change as soon as possible after it is made. Fast Shift will maintain a record of all versions of the Terms and be able to identify all changes made between versions.

10.2. Where permitted by Applicable Law, if we do not hear from you before the proposed change takes effect, we will assume that you have accepted the change, provided that we informed you of this consequence when giving notice of the proposed change.

11. Restrictions

11.1. We may, acting reasonably and in accordance with Applicable Law, modify, suspend or discontinue, temporarily or permanently, any portion or feature of the Fast Shift Services. In particular, we may: (1) refuse to complete or block, cancel, or reverse any action you have initiated concerning Fast Shift Services; (2) terminate, suspend, or restrict your access to any or all of the Fast Shift Services; (3) delay or hold outgoing transfers; (4) refuse to transmit information or instructions related to Fast Shift Services to third-party providers; and/or (5) take such action as we reasonably consider necessary, in each case with immediate effect where reasonably necessary including, but not limited to where:

  1. you are not, or are no longer, eligible to use one or more the Fast Shift Services;
  2. we reasonably suspect that:
    1. the person that is using the Fast Shift Services is not you, or we suspect that the Fast Shift Services are being or may be used for any illegal, fraudulent, or unauthorised purposes;
    2. you fail to provide requested documentation for identity verification, due diligence or ongoing monitoring purposes;
    3. information provided by you is wrong, untruthful, outdated, or incomplete;
  3. we reasonably consider that we are required to do so by Applicable Law, or any court or authority to which we are subject in any jurisdiction;
  4. we have determined or suspect:
    1. that you have breached these Terms;
    2. that you have breached any express or implied warranties in these Terms, or any representations you have made;
    3. that any interaction is unauthorised, erroneous, fraudulent, or unlawful or we have determined or suspect that the Fast Shift Services are being used in a fraudulent, unauthorised, or unlawful manner;
    4. there has been, or we reasonably suspect, fraud or other criminal activity in connection with your use of the Fast Shift Services;
  5. the use of the Fast Shift Services is subject to any pending, ongoing or threatened litigation, investigation, or judicial, governmental, or regulatory proceedings, and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your use of the Fast Shift Services;
  6. an issue has arisen with the verification of your identity;
  7. you owe funds to us (including in connection with chargebacks or unpaid fees), or attempt to circumvent our systems, policies, or controls (including by opening multiple accounts without our consent or misusing promotions); or
  8. there is any other reasonable and objectively justifiable reason.

We will take reasonable steps to provide you with appropriate notice in advance, or immediately thereafter, via email or through the Fast Shift application or platform interface. This notice will include a brief explanation of the action proposed or taken and, where applicable, information regarding your rights to request a review or lodge a complaint, where applicable.

11.2. You acknowledge and agree that:

  1. the examples set out in sub-clause "Restrictions" above of when we might take action to restrict your access to the Fast Shift Services is a non-exhaustive list, and we may take such action for any lawful reason consistent with these Terms, Applicable Law and our internal risk management policies; and
  2. our decision to take certain actions, including, without limitations, to restrict your access to the Fast Shift Services, may be based on confidential risk management criteria that are essential to our risk management and security protocols. You agree that we are under no obligation to disclose the details of our risk management and security procedures to you.

11.3. Where we suspend or terminate your use of the Fast Shift Services:

  1. You will be notified of the suspension or termination, unless we are legally prevented from doing so;
  2. You may request further clarification regarding the reasons for such action by contacting our Customer Support team at support@fastshift.com;
  3. You have the right to contest the suspension or termination by submitting a written appeal to our Compliance team within fifteen (15) days of receiving the notification. Your appeal will be reviewed within a reasonable timeframe, and we will provide you with a final written response;
  4. During any suspension, your funds will be safeguarded in accordance with our regulatory obligations and you may retain limited access as required to withdraw remaining balances, unless this is otherwise required or prohibited by Applicable Law or a court order.

11.4. Where we terminate, suspend, hold, or restrict your access to one or more of the Fast Shift Services, you remain responsible for your obligations arising from the suspension or restriction of Fast Shift Services.

12. Closing your Fast Shift Account

12.1. You may close your Fast Shift Account at any time by following the account closure procedures as specified by us. You will not be charged for closing your Account, but you must first settle any outstanding amounts owed to us. You authorise us to cancel or suspend any pending transactions at the time of closure and to deduct any properly due and payable fees directly from your available balance. In certain circumstances, you may not be able to close your Fast Shift Account, including (but not limited to) where:

  1. you are attempting to avoid an ongoing investigation by competent authorities;
  2. there is a pending payment or unresolved dispute;
  3. your Account has outstanding fees or obligations; or
  4. your Account is subject to a legal hold, freeze, or restriction.

12.2. We may close your Fast Shift Account at any time and for any reason where we, acting reasonably, determine that continuing to provide you access to the Services may no longer be commercially viable, consistent with Applicable Law, or compliant with our internal risk policies or with our banking or payment service partners' requirements. We will provide you with at least two (2) months' prior notice and the reason for closure. However, there may be cases where we are legally permitted or required to close your Account without notice or explanation, including but not limited to:

  • Compliance with regulatory or legal obligations from financial regulators, law enforcement, or court orders;
  • Suspected or confirmed fraudulent activity, unauthorised access, or misuse of the Fast Shift platform;
  • Breach of our Terms of Use, including engagement in prohibited activities;
  • Activity that poses legal, operational, financial or reputational risk to us or other users;
  • Pursuant to an order from a court, regulator, or competent authority.

12.3. If your Account is closed and you believe this action was taken in error, you may contact our Customer Support team to request further details. You may submit an appeal by email to appeals@fastshift.com within fifteen (15) calendar days from the date of notice. We will review your request and aim to respond within ten (10) business days. Please note that in certain cases we may be prohibited from disclosing specific reasons due to legal or regulatory constraints.

If we close your Account, you must withdraw all remaining funds and stop using the Fast Shift Services. If you do not withdraw your funds within fifteen (15) calendar days from the date of notice:

  1. your Account may be marked as dormant;
  2. we may proceed to close any open transactions or obligations;
  3. we may transfer your remaining balance to a segregated account held with a licensed third-party custodian or payment service provider, in line with safeguarding obligations under the Second Payment Services Directive (PSD2) and Applicable Law;
  4. The dormancy fee specified in our Fee Schedule may be charged to cover maintenance costs. These fees will be applied only while funds remain unclaimed and for a maximum period of 12 months;
  5. After this period, if the funds remain unclaimed, they may be handled in accordance with Applicable Law;
  6. we may close the dormant Account entirely, after which it cannot be reactivated.

You may request withdrawal of dormant funds at any time by contacting support@fastshift.com with appropriate proof of identity and any other documents as required.

12.4. After account closure, any reward, promotional offers or benefits that might have accrued under any product terms will be forfeited. You may no longer access the Services, and your Account cannot be reactivated. You are responsible for downloading any records or statements you may require before closure, unless legally restricted.

13. Termination, Suspension, Holds

13.1. The general grounds and manner in which we may modify, suspend, restrict, or terminate the Fast Shift Services are set out in Section 11 above. This Section 13 sets out the specific consequences that follow where we take such action, together with additional provisions specific to payment transactions and your e-money account.

13.2. In the event of termination, hold or suspension:

  1. outstanding transactions or instructions may be cancelled or settled at our discretion;
  2. any chargebacks may result in immediate account suspension;
  3. reinstatement of suspended services may require full reimbursement of the chargeback amount;
  4. you authorise us to recover fees or amounts owed by deducting directly from your balance;
  5. if you do not respond to our notice of termination within fifteen (15) calendar days, remaining funds may be transferred or otherwise dealt with in accordance with Applicable Law.

13.3. If we are informed or reasonably believe that funds in your Fast Shift Account are not lawfully owned by you, we may place a hold on the funds. Such a hold will remain until sufficient evidence of lawful ownership is provided. We are not obliged to mediate or resolve any ownership disputes.

13.4. Some services may not be available in all jurisdictions. If you travel to or reside in a jurisdiction in which the Services are not available or are restricted under Applicable Law or our internal policies we may restrict access to your Account. You agree not to attempt to bypass such restrictions (e.g., by using VPNs or proxy servers).

13.6. By using Fast Shift Services, you agree that Fast Shift may investigate suspected violations of these Terms and take any appropriate action, including but not limited to:

  1. blocking or cancelling transactions;
  2. freezing your Account;
  3. limiting payments or withdrawals;
  4. notifying authorities or regulators;
  5. deleting unauthorised or illegal content.

13.6. Your e-money account balance will be credited or debited upon deposits, withdrawals, or use of the Services. Transactions are final subject to Applicable Law and the applicable payment scheme rules. We do not provide refunds except where required by Applicable Law or the applicable payment scheme rules. In the event of a technical error on our part, we may cancel or reverse a transaction.

13.7. Withdrawals may be subject to verification and security checks. We reserve the right to extend processing times or request additional information where needed for fraud prevention, regulatory compliance, or security reasons.

14. Background IP

All intellectual property rights, including but not limited to patents, copyrights, trademarks, trade secrets, and any other proprietary rights, that are owned or controlled by Fast Shift, and that exist prior to the commencement of this agreement or are developed independently of these Terms ("Fast Shift IP"), shall remain exclusively vested in Fast Shift. Nothing in these Terms shall be construed as transferring any rights, title, or interest in the Fast Shift IP to the User.

15. Licence of Fast Shift IP

Except as expressly provided in these Terms, no rights or licences in any intellectual property of Fast Shift are granted to the other party. Any use, reproduction, modification, or distribution of Fast Shift's intellectual property without prior written consent is strictly prohibited.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Fast Shift Services and any associated content solely for your personal or internal business use.

16. Prohibited use

By using the Fast Shift Services, and without prejudice to any other restriction or limitation set out in these terms, you agree that you will not:

  1. breach these Terms or any additional document, including, but not limited to Privacy Policy;
  2. make any false, defamatory or malicious statements, allegations or comments (whether expressly or by implication) with respect to us or any Fast Shift Affiliate;
  3. use the Fast Shift Services in a manner that violates public interests, public morals, or the legitimate interests of others, including any actions that would interfere with, disrupt, negatively affect, or prevent other users from using the Fast Shift Services;
  4. engage in fraudulent activities, or cause suspicion of such activities;
  5. provide false, inaccurate or misleading information in connection with your use of the Fast Shift Services, in communications with us, or otherwise connected with these Terms;
  6. (i) use any deep linking, web crawlers, bots, spiders or other automatic devices, programs, scripts, algorithms or methods, or any similar or equivalent manual processes to access, obtain, copy or monitor any part of the Platform, or replicate or bypass the navigational structure or presentation of the Fast Shift Services in any way, in order to obtain or attempt to obtain any materials, documents or information in any manner not purposely provided through the Fast Shift Services; (ii) attempt to access any part or function of the Platform without authorisation, or connect to the Fast Shift Services or any of our servers or any other systems or networks of any Fast Shift Services provided through the Platform by hacking, password mining or any other unlawful or prohibited means; (iii) probe, scan or test the vulnerabilities of Fast Shift Services or any network connected to the Platform, or violate any security or authentication measures on Fast Shift Services or any network connected to the Fast Shift Services; (iv) reverse look-up, track or seek to track any information of any other users or visitors of the Fast Shift Services; (v) take any actions that impose an unreasonable or disproportionately large load on the infrastructure of systems or networks of the Fast Shift Services or Fast Shift, or the infrastructure of any systems or networks connected to the Fast Shift Services; (vi) use any devices, software or routine programs to interfere with the normal operation of Fast Shift Services; or (vii) forge headers, impersonate, or otherwise manipulate identification, to disguise your identity or the origin of any messages or transmissions you send to us;
  7. modify or adapt the whole or any part of the Platform or combine or incorporate the Platform into another program or application;
  8. disassemble, decompile, reverse-engineer or otherwise attempt to derive the source code, object code underlying concepts, ideas and algorithms of the Platform or any components thereof;
  9. modify, replicate, duplicate, copy, download, store, further transmit, disseminate, transfer, disassemble, broadcast, publish, remove or alter any copyright statement or label, or licence, sub-licence, sell, mirror, design, rent, lease, private label, grant security interests in such intellectual properties or any part of the intellectual properties, or create derivative works or otherwise take advantage of any part of the intellectual properties;
  10. facilitate any viruses or harmful programming routines;
  11. (i) use an anonymising proxy; (ii) use any temporary, disposable, self-destructive, or similar email address when using the Fast Shift Services; (iii) use any device, software, or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with our Sites or the Fast Shift Services; and (iv) take any action that may cause us to lose any of the services from our internet service providers, or other suppliers;
  12. violate, or attempt to violate, (i) any Applicable Law; or (ii) ours or any third party's Intellectual Property Rights.

17. Representations and warranties

You hereby represent and warrant to us, at all times, the following:

  1. all documents and information you provide to us are true, accurate, complete, and up to date in all respects, and may be relied upon by us in determining whether or not you are eligible to access the Platform or to use the Fast Shift Services;
  2. all decisions made in connection with these Terms were solely and exclusively based on your own judgement;
  3. you have full power, authority, and capacity to (i) access and use the Platform and/or the Fast Shift Services; and (ii) enter into and deliver, and perform your obligations under these Terms and any agreement entered into pursuant to, or in connection with, these Terms, including, but not limited to Privacy Policy;
  4. these Terms and any agreement entered into pursuant to, or in connection with, these Terms constitute valid and legally binding obligations, enforceable against you in accordance with their respective terms;
  5. your access and use of the Platform and/or the Fast Shift Services, your execution and delivery of, and the performance of your obligations under these Terms and any agreement entered into pursuant to, or in connection with, these Terms, will not:
    1. if you are a legal entity, partner in a partnership or trustee of a trust result in a breach of or conflict with any provision of your constitution, articles of association, partnership agreement, trust deed or equivalent constitutive documents;
    2. result in a breach of, or constitute a default under, any instrument, agreement, document or undertaking to which you are a party or by which you or any of your property is bound or subject; and
    3. result in you, or cause us or any third party to, breach any Applicable Laws, decree or judgement of any court, or any award of any arbitrator or those of any governmental or Regulatory Authority in any jurisdiction.

18. Technology disclaimers

18.1. Fast Shift Services and any information provided on the Website and the Platform, provided on an "as is" and "as available" basis without any representation or warranty, whether express or implied, to the maximum extent permitted by Applicable Law. Specifically, we disclaim any implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement. We do not make any representations or warranties that access to the Sites, the Platform, Fast Shift Services, or any of the materials contained therein, will be continuous, uninterrupted, timely or error-free. This could result in the inability to access of use the Fast Shift Services for a period of time and may also lead to time delays.

18.2. Although we make reasonable efforts to update the information on the Sites and the Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on the Sites and the Platform, including information in relation to the Fast Shift Services, is accurate, complete or up to date.

18.3. Links to third-party websites (including, without limitation, content, materials, and/or information in the third-party websites) may be provided as a convenience but they are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the content, materials, information or services contained in any third-party websites accessible or linked from the Platform or the Sites.

18.4. Additionally, the use of Fast Shift Services on third-party platforms is entirely outside of Fast Shift's responsibility, and we do not control or support how these Fast Shift Services are used, managed, or displayed on external platforms.

19. Indemnity

19.1. You shall indemnify and hold us harmless from and against any claims, suits, actions, demands, disputes, allegations, or investigations brought by any third-party, governmental authority, or industry body, and all claims, liabilities, damages (actual and consequential), losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation), costs, and expenses, including without limitation all interest, penalties and legal and other reasonable attorneys' fees and other professional costs and expenses ("Indemnified Losses"), arising out of or in any way connected with:

  1. your access to or use of Fast Shift Services;
  2. your breach or alleged breach of these Terms or your contravention of any other clause or sub-clause of these Terms, and any other terms and conditions incorporated by reference;
  3. your contravention of any Applicable Law; and
  4. your violation of the rights of any third party.

This indemnity shall not apply to the extent that the relevant loss arises directly from our fraud, gross negligence, wilful misconduct or breach of Applicable Law.

19.2. We reserve the right to assume control of the defence of any third-party claim that is subject to indemnification by you, in which event you shall cooperate as fully required by us in asserting any available defences. You will not settle any claims or Indemnified Losses without our prior written consent.

19.3. You hereby agree to release us from any and all claims and demands (and waive any rights you may have against us in relation to any Indemnified Losses you may suffer or incur), arising directly or indirectly out of or in connection with any dispute that you have with any other user or other third party in connection with the Fast Shift Services or the subject matter of these Terms.

20. Liability

20.1. Our liability, and that of Fast Shift Affiliates, to you or any third parties, is limited to the actual loss or damage directly caused and reasonably foreseeable by our breach of these Terms.

20.2. Fast Shift and its Affiliates are not liable for: a. any direct or indirect losses, including loss of profits, business, or opportunities, arising from: i. risks related to the operation, security, or availability of Fast Shift Services save that nothing in this Section 20 excludes or limits our liability in respect of the security of personal data or any other liability that cannot lawfully be excluded or limited under Applicable Law, including Applicable Data Protection Law; ii. actions or inactions in accordance with these Terms; iii. inaccuracies or delays in data transmission; iv. service interruptions due to maintenance; v. security breaches, technical failures, or malware attacks; vi. third-party actions or omissions, including liquidity providers and other service providers; or vii. restrictions of the Fast Shift Services.

Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under Applicable Law, including liability arising from fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, or any liability imposed under the Financial Institutions Act, the Payment Services Regulations or any other Applicable Law.

21. Complaints

21.1. If you have a complaint, please contact us to let us know and we will try to resolve it. You can make a complaint by email to complaints@fastshift.com, or see our Complaints page. You may also email contact@fastshift.com.

21.2. We will let you know that we have received your complaint within five (5) Business Days. We will also let you know about our complaints process and keep you updated on the progress of your complaint as we look into it. We will provide you with a written response setting out our final decision on your complaint, including the reasons for our decision, within fifteen (15) Business Days of receiving your complaint.

21.3. If we cannot resolve your complaint, or you remain dissatisfied, you may escalate the complaint to the Office of the Arbiter for Financial Services without prejudice to any other legal rights or remedies available to you. You may also raise a Dispute in accordance with Section 22 ("Notice of claim") below.

22. Notice of claim

22.1. In the event of a Dispute, a party shall first provide notice of that Dispute to the other party in writing to:

  1. the following email address in the case of notice to us: contact@fastshift.com; and
  2. the email account, in the case of notice to you.

22.2. The parties shall seek to resolve the Dispute amicably. The discussions must remain confidential and without prejudice, and any settlement discussions or offer may not be used as evidence in any legal proceeding.

22.3. If the parties are unable to amicably resolve the Dispute within thirty (30) calendar days of the notice referred to above the Dispute shall be referred to and finally resolved by arbitration in accordance with Term 23.

23. Agreement to arbitrate

23.1. Any Dispute shall be referred to and finally resolved by arbitration under the Office of the Arbiter for Financial Services. In relation to any arbitration, and unless otherwise agreed by the parties:

  1. the number of arbitrators will be one, to be appointed in accordance with the Office of the Arbiter for Financial Services;
  2. the seat or legal place of arbitration will in Malta; and
  3. the language used in the arbitral proceedings will be English.

ANY ARBITRAL AWARD MAY BE ENFORCED IN ANY COURT HAVING JURISDICTION OVER THE PARTY (OR OVER THE ASSETS OF THE PARTY) AGAINST WHOM SUCH AN AWARD IS RENDERED.

23.2. The parties agree that all matters related to the arbitration must be kept confidential. The existence of the arbitration, any non-public information provided in the arbitration, and any submissions, orders or awards made in the arbitration shall not be disclosed to any party except the tribunal, the Office of the Arbiter for Financial Services, the parties, their counsels, experts, witnesses, accountants and auditors, insurers and reinsurers, and any other persons necessary to the conduct of the arbitration provided that such confidential information is provided to such parties on a confidential basis.

Notwithstanding the foregoing:

  1. either party may disclose such confidential information to the extent that disclosure is required to fulfil a legal duty, protect or pursue a legal right, or enforce or challenge an award in bona fide legal proceedings; and
  2. we may disclose such confidential information to Fast Shift Affiliates.

This sub-clause will survive termination of these Terms and conclusion or stay of any arbitration brought pursuant to these Terms.

24. Applicable Law

These Terms (including the arbitration agreement in Section 23) shall be governed by, and construed in accordance with, the laws of Malta.

25. Assignment

25.1. You may not assign, novate, transfer, or otherwise deal with any of your rights or obligations under these Terms without Fast Shift's prior written consent.

25.2. Fast Shift may assign, novate, or transfer any or all of its rights and obligations under these Terms, including in connection with a merger, acquisition, restructuring, or sale of all or part of its business, provided that such assignment, novation, or transfer does not materially prejudice your rights under these Terms and is otherwise carried out in accordance with Applicable Law. Fast Shift will provide you with notice of any such assignment, novation, or transfer where required by Applicable Law.

26. General terms

26.1. You must comply with all Applicable Laws, licensing requirements and third party rights (including data privacy laws and anti-money laundering and countering the financing of terrorism laws) in your use of the Fast Shift Services and the Platform.

26.2. All official announcements, news, promotions and/or competitions will be listed on the Website. You are responsible for monitoring the Website and reading and considering these announcements.

26.3. The Terms, together with the Privacy Policy, constitute the whole agreement between you and us with respect to the Fast Shift Services. Each party acknowledges that it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in the Terms or the Privacy Policy.

26.4. Invalidity. If, at any time, any clause or sub-clause of the Terms is or becomes illegal, invalid, or unenforceable in any respect, neither the legality, validity or enforceability of the remaining clauses or sub-clauses will in any way be affected or impaired.

26.5. These Terms may be translated into a language other than the English language. Any such translation is provided solely for your convenience. In the event of inconsistency or ambiguity, the English text will prevail.

26.6. Other than in relation to Fast Shift Affiliates, nothing expressed or referred to in these Terms will be construed to give any person other than the parties to these Terms any legal or equitable right, remedy, or claim under or with respect to these Terms or any clause or sub-clause these Terms. The Terms and all of its clauses and sub-clauses are for the sole and exclusive benefit of the parties to these Terms and their successors and permitted assignees.

26.7. All clauses and sub-clauses of these Terms, which by their nature extend beyond the expiration or termination of these Terms, will continue to be binding and operate after the termination or expiration of these Terms.

26.8. Fast Shift is an independent contractor but not an agent of you in the performance of these Terms. These Terms shall not be interpreted as creating an association, joint venture, partnership, or franchise between the parties.

26.9. We will not be liable for any delay or failure to perform as required by these Terms to the extent the delay or failure is caused by a Force Majeure Event.

26.10. No delay or omission by us in exercising any right or remedy under the Terms will operate as a waiver of the future exercise of that right or remedy or of any other rights or remedies under the Terms. The rights and remedies provided in the Terms are cumulative and not exclusive of any rights or remedies provided by Applicable Law.

26.11. In addition to any legal or other remedy available under the Terms or by law, we may set-off any amounts you owe to us or any Fast Shift Affiliate under the Terms or otherwise against any amounts owed by us or any Fast Shift Affiliate to you. You must pay all sums that you owe to us free and clear without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by Applicable Law.

26.12. If you receive information about another user through the Platform or from utilising the Fast Shift Services, you must keep the information confidential and only use it in connection with the Fast Shift Services and always in accordance with Applicable Laws. You must not disclose or distribute any user information.

26.13. In the event of your incapacity, the representative(s) must give us written notice as soon as practicable.

26.14. We ensure that, in addition to all Applicable Laws, the Terms comply with the general requirement to act honestly, fairly, and in your best interests and the integrity of the market.

26.15. We maintain a record of all versions of Terms and can identify all changes made between versions.