Frequently asked questions
Is Fastshift a bank?
No. Fastshift is an electronic money institution authorised by the MFSA. We issue electronic money and provide payment services, but we are not a credit institution and do not lend out your funds — they are safeguarded.
Who can open an account?
Both individuals and corporates can apply, subject to eligibility and successful KYC/KYB checks.
How are my funds protected?
Client funds are safeguarded in segregated accounts in line with the Electronic Money Regulations 2011, held separately from the company's own funds.
Which payments are supported?
SEPA Credit Transfer (and SEPA Instant where available), SWIFT for international payments, plus e-wallet and mass payouts.
How long does onboarding take?
Many individual accounts are verified the same day. Corporate onboarding depends on company structure and documentation.
How do I make a complaint?
See our Complaints page for the full procedure and contact details.