DRAFT — FOR LAYOUT ONLY · NOT LEGAL ADVICE
Complaints procedure
Last updated: 25 June 2026 · Fast Shift ltd (C91591)
We take complaints seriously and aim to resolve them quickly and fairly. If you're unhappy with any part of our service, please let us know. [DRAFT placeholder text.]
STEP 1
Get in touch
Email complaints@fastshift.com with your account details and what went wrong.
STEP 2
Acknowledgement
We acknowledge your complaint promptly and investigate it thoroughly.
STEP 3
Final response
We provide a final response within the timeframe required by applicable regulation.
STEP 4
If you're still not satisfied
You may refer your complaint to the Office of the Arbiter for Financial Services in Malta. [DRAFT placeholder text.]